Operations Manager


We are looking for an Operations Manager who wants to make an impact on our business. Is organising, planning and coordinating in your DNA? You will be responsible for improving performance, productivity, efficiency and profitability through implementing effective strategies and processes. We want you to help us create a high-performing team of designers, account executives, copywriters, developers, strategists and other direct reports.


The Pudding is an international branding company who single-mindedly focuses on partnering with organisations to realise their business potential. We strategise. We create. We activate. We measure.

We are a young company doing great things. And we have even bigger plans. We need smart people to help grow the business. If you love fast-paced environments and want to build game-changing brands, keep reading!


  • Contribute towards the achievement of our strategic and operational performance objectives as our key point of contact for agency operations.

  • Develop practical and effective operating systems for our day-to-day services (strategy, design, campaign management).

  • Monitor production KPIs and implement quality controls across all production deliverables.

  • Communicate all operational processes, policies and/or issues at internal meetings.

  • Contribute operational information and recommendations to strategic plans and reviews; prepare and complete action plans; manage production, improve productivity, ensure quality and customer-service standards are met; resolve problems; complete audits and identify opportunities.

  • Examine financial data and use it to improve profitability.

  • Onboard, engage, motivate, appraise and supervise team members.

  • Manage resource levels, salary, hours etc.

  • Explore and address client or personnel concerns.

  • Forecast financial requirements; prepare an annual budget; schedule expenditures; analyse variances; initiate corrective actions.

  • Establish project contracts and pricing

  • Communicate customer issues and identify ways of improving the customer experience, including resolving problems and complaints.

  • Work closely with CEO and management team to set and/or implement new policies, procedures and systems. Follow-through to implementation.

  • Continuously update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks and participating in professional organisations.


  • Degree in operations management/ related field or equivalent experience

  • Proven track record of driving performance in an operations manager role.

  • Project management, organisational effectiveness and/ or operations management experience.

  • Ability to effectively collaborative and communicate with all levels across the organisation. Balancing respect for the team,
    their skillsets and working styles with positively impacting operational performance is key for us.

  • Infectious energy and a natural ability to motivate those around you to deliver game-changing client work.


  • Familiarity with business and financial principles and practices.

  • Working knowledge of budgets, forecasting and metrics. Budget preparation and oversight experience would be an advantage.

  • Client account management experience.

  • Very strong IT skills (traffic management/ workflow databases, MS Suite etc.)

  • Leadership and organisational skills.

  • Driven and ambitious with a can-do attitude.

  • Comfortable working on multiple projects in a fast-paced environment.

  • Very high attention to detail.

  • A growth mindset. Willingness to own problems. A desire to make things better.


Dublin city centre


Send your cv and cover letter to proof@thepuddingbrand.com. We’re looking forward to hearing from you.

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